Terms of Use
Welcome to the Positive Psychology Website, please read this agreement before using this site. By accessing this site and its resources, you agree that you have read, understood and agreed to our terms and conditions.
Not Healthcare Advice
Positive Psychology has a range of health and wellbeing services available. However, products purchased on this site should not be used without consulting a healthcare professional about medical or health-related diagnoses or treatment options first. This site does not recommend self-management of health issues – please contact your healthcare professional promptly if you have any health-related questions.
Shipping
Positive Psychology uses Australia Post for all deliveries. All parcels will be delivered to the provided address and require a signature on receipt. It is recommended you provide a work address for delivery if no one is home during business hours.
Due to security issues, the parcel cannot be left unattended. If no one is home to sign for the parcel, a card will be left listing the nearest Australia Post outlet where the parcel can be collected during normal business hours.
Orders will be packaged in plain boxes and unmarked for privacy and security. They will be dispatched as soon as payment and prescriptions have been processed. Allow normal postage times for delivery.
Positive Psychology will dispatch most orders within ONE business day (Monday to Friday), assuming all items are in stock. All other orders will be dispatched as quickly as possible thereafter. Order processing and delivery times may vary during peak periods such as Christmas, Easter, Valentine’s Day, Mother’s Day and Father’s Day.
Returns and Refund Policy
Products, services or event tickets may or may not be refundable. Melatonin products are non-refundable – unless the goods have been damaged during the shipping process and Positive Psychology has been contacted within 14 days of dispatching the item(s).
Although great care is taken in the shipping process, if your items arrive damaged, please contact our administration team on 1300 885 636 as soon as you receive them.
Postage and Handling for Domestic Orders
Standard Australian Post shipping within Australia
Please allow 1-8 working days from the date your order is shipped.
Flat rate shipping
Less than $99: $8.95
$99 or more: FREE
Express Post within Australia
Please allow 1-3 working days from the date your order is shipped.
Less than $99: $18.95
$99 or more: $10
Disclaimer
Positive Psychology reserves the right to assess the conditions under which products and services are viable for return and/or refund.
Please note: your original online tax invoice is the best proof of purchase, and refunds will only be issued using your original payment method.