Coronavirus & Telehealth Update

Positive Psychology practice changes – Effective from March 30 2020


Positive Psychology acknowledge the increasing concern in our community regarding the COVID-19 (Coronavirus). We are closely monitoring this situation as it unfolds.  The steps and decisions we are taking are in line with the most recent advice from the State and Federal Departments of Health and aim to minimise the adverse impacts on our staff, our clients and the broader community.

According to the Department of Health:

Wearing a face mask to protect yourself or the community from coronavirus is compulsory from 11.59pm Wednesday 22 July 2020 for everyone over the age of 12 in Melbourne Metro and Mitchell Shire. For clients and staff entering the Positive Psychology premises, they must wear a mask throughout their consult.

Social distancing includes ways to stop or slow the spread of infectious diseases. It means less contact between you and other people. Social distancing is important because COVID-19 is most likely to spread from person-to-person through:

  • Direct close contact with a person while they are infectious or in the 24 hours before their symptoms appeared
  • Close contact with a person with a confirmed infection who coughs or sneezes, or
  • Touching objects or surfaces (such as door handles or tables) contaminated from a cough or sneeze from a person with a confirmed infection, and then touching your mouth or face.

So, the more space between you and others, the harder it is for the virus to spread.  This information has been informed by:

Social distancing in the workplace.

The Department of Health and Australian Government have recommended social distancing measures for workplaces. Of particular relevance to our work with clients and the community is the following advice:

  • Hold meetings via video conferencing or phone call
  • 4 square (2 metres x 2 metres) metres provided per person in an enclosed space
  • 1.5 metres of healthy distance between individuals

These increased social distancing measures have meant that face-to -face services in our practices are no longer viable and safe whilst we are dealing with the COVID-19 situation in our community.


Transition to Telehealth Psychology Sessions


To keep in line with the recommendations outlined above during this concerning COVID-19 period, Positive Psychology have made the decision to temporarily cease face to face psychology sessions. From Monday March 30th we are transitioning all of our services to video conferencing telehealth sessions. Please visit our telehealth service tab for more information regarding our video conferencing telehealth services.


What is telehealth?

Videoconferencing is a live (synchronous), visual and audio connection between at least two people who are in different locations.  This is similar to connecting with family, friends or business contacts using programs such as FaceTime, Skype or Zoom.

Telehealth refers to a videoconference consultation involving communication between you and your clinician using both a video and audio connection.

At the time of consultation, you will see your clinician through a screen, usually a computer or phone. The most common piece of technology used to deliver telehealth consultations is videoconferencing. You will need internet to access a video conferencing/ online meeting. Call us to find out more about our telehealth services.

Privacy and Confidentiality

All consultations done via Telehealth are confidential. Documentation will be taken during the consultation and entered into your record as would normally happen in the case of face to face consults. Your consent is required prior to engaging in telehealth.

Benefits of Telehealth

Telehealth consultations:

  • Reduces the need for you to travel to one of our practices to meet with your practitioner.
  • Connect patients, carers and health care providers together and improves, access to quality support and care when you are unable to attend in person.
  • Provides you with a safe way to connect with your healthcare provider.
  • Allow you to maintain your mental health outcomes without increased exposure to illness and compromising your physical health.
  • Assist us to contribute to the safety of our community at a time where we are all required to practice social distancing
  • Reduce time and costs associated with travel
  • Less disruption to your day (taking time off work)
  • Assists with practical issues around childcare or carer responsibilities

Contact our team on 1300 995 636 or complete our new enquiries form find out more.


NB: This is a temporary service change in response to the COVID-19 situation.  We will continue to monitor this evolving situation and will keep you updated of any changes. Thank you for your understanding.  We look forward to continue working with you all to ensure a safe environment for our community. 

Stay safe.

The team at Positive Psychology

Further resources

For the latest information about Coronavirus (COVID-19) from the Department of Health visit:

To access helpful information and tips on managing your mental health published by The Australian Psychological Society visit: